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"A dozen members of our 400 member club have acquired CompuTrainers during the past few years.  Since then, the average speed in the pack on our 24 mile Saturday ride has increased over 4 mph from 21 to 25+. These guys all know it's their CompuTrainers that have put them in the final break."
- Paul Levine, Orange County Bicycle Club, Middletown, NY


Support - Improvements to 3D
Things to check before you update

  1. Do you actually own 3D version 3.0 already?  To find what version/build you have, click on the "About" button in the Build or Load a Course Screen.  If you have the version of 3D with the "swinging white tube", then click here to purchase an upgrade to version 3.0

  2. Does your computer meet the following system requirements for this version?  It may have changed from your previous version.

  3. Have you read and understand each of the features added to this version as noted in the What's New section below?  Please be sure to read any special notes listed for these new features.

System Requirements

  • Intel Pentium III or equivalent, 500 MHz or higher.

  • System RAM: minimum as required by the operating system used.

  • Windows™ 2000/XP/Vista/Win7 (Vista/Win7 users, read this)

  • One USB Port per CompuTrainer (serial port for pre-2009 versions).
    (Note:     Computrainer includes one USB adapter)

  • Video Card with 32MB Video RAM (note: 256MB RAM needed for Interactive Real Course Videos)

  • CD-ROM drive (needed for software installation purposes only)

  • C++ Redistributable application (link below)

Not sure how to check whether your computer meets or exceeds system requirements?  Use the DirectX Diagnostics tool to tell you everything you need to know.  Click here to learn how.

Download the Latest 3D v3.0 - Final Release Version

Note:  The patch below updates existing CompuTrainer 3D v3.0 software ONLY!  It will NOT upgrade CompuTrainer 3D versions 1.0 or 2.0 to version 3.0.  Use the full version for these.

This is the final release of 3D software version 3.0.  All future versions will be supported with the RacerMate One software.

Click here to download the final 3D v3.0 Full Version
Build: 3.0 Aug/05/2010 08:19 (released August 5, 2010)
This full version includes the C++ setup mentioned below.
Note: This version, by default, follows the Windows Vista/Windows 7 install path.

Click here to download the final 3D v3.0 Update patch 
Build: 3.0 Aug/05/2010 08:19 (released August 5, 2010)
See information on this build below.

PLEASE NOTE:  You also need to install the
C++ Redistributable for this new version of 3D. 
You can download this here
If you have already installed this through a Real Course Video
installation, you do not need to install it again.

No updated were needed to Coaching Software for this update, but for compatibility reasons, be sure to get the latest Coaching Software if you haven't done so to match this update. 

Click here to update your Coaching Software.
Users, please note:
For any patch to function properly, it must be installed into the same same folder that a previous version of CompuTrainer 3D v3.0 resides in.  By default, the factory installation path is: C:\Program Files\CompuTrainer 3D V3 and C:\CompuTrainer 3D V3 for Windows™ Vista/Win7 users.

Download the 3D Software Scenery Pack Patch

Note:  This patch applies only to CompuTrainer 3D v3.0 software ONLY!  This patch is already included on newer CompuTrainer 3D software applications and applies only to older 3D software containing 2 scenes -- or those with 3 scenes, which include the Seattle-based imagery.

For more information on what is included, click here.

Click here to download the Scenery Pack patch 

For this patch to function properly, it must be installed into the same "Data" subfolder that the original scenes are found in (i.e., PTdesert and Standard).  By default, the factory installation path is: C:\Program Files\CompuTrainer 3D V3 and C:\CompuTrainer 3D V3 for Vista™ users.

Download the latest 3D Software Manual

 
Click here to download a copy of the CompuTrainer 3D Manual
*Note this file is in <.pdf> file format.  You will need Acrobat reader to view it.
What's New?

Changes to 3D version 3.0 Aug/05/2010 08:19 Final Release
 

  • Fixed rider weight not being accounted for correctly on hills.
  • Fixed a report calculation error of power to weight ratio.
  • Fixed not saving racelog when you end the race with the ESC key.
  • Fixed not saving a report for rider 2 in a two rider race.
  • Fixed Polar SpinScan graph rotated CC.
  • Allows you to save a performance manually - even if you disable the Save dialog prompt.
  • Fixed 2nd rider performance if you do a ride, reset, restart. The performances now save for both riders correctly.
  • If you race and reset, the correct course is now loading as it should.
  • Fixed if you race against a previous performance and view the report, the report for both the previous performance and the current performance would show the finish time as the previous performance.
  • Fixed error if you created a 3D course without a finish line and tried to save Rider 1 performance.
  • Fixed Load Last Course function.
  • Fixed loading a flat course after riding (a non-flat course), reset, save, back to start-line, reset to course grid, load a new course, load 500m flat course - not the course you selected.
  • Fixed average RPM taking into account dropped (0 reading) RPM.

    Known issues:
  • High screen resolutions are still an issue on this version (2560x1600 and higher) because this application is built using DirectX 7 libraries, which doesn't know about these high resolutions. This will be addressed in the new RacerMate One software due to be released in Fall 2010.

View complete 3D history Here

Use and Setup Tips
  • If you receive any error, or the program shuts down when in use, try setting your Windows™ display properties to "(High Color) 16-bit".
  • Vista/Win7 users MUST install the software in the "root" C:\ drive and nott C:\Program Files\ -  the default on our setup applications.  Details found here.
  • Windows™ Vista/Win7 may come with a function called Aero™, which allows images to become transparent.  This feature may cause graphic anomalies.
  • CompuTrainer 3D version 3.0 requires a fairly current video card running drivers compatible with Microsoft DirectX 7.0 or higher.  For older video card users, like older 3DFX Voodoo or nVidia Riva TNT cards, we recommend these be replaced.  There are no known video drivers that can be made to work with any current gaming software, least of which, ours.
  • If you don't want to watch the Intro.AVI when launching the 3D software, you can use the "spacebar" on your PC to bypass this introduction video clip, or you can rename the file: C:\CompuTrainer 3D V3\Data\Intro.avi  -to- C:\CompuTrainer 3D V3\Data\Intro.old so it is permanently disabled.
  • A few of the PC1 courses imported in to 3D v.30 may come out to the wrong length.  Open the broken PC1 course in Windows Notepad, and make sure the second line reads "Units =" and not "Unit ="  Make the necessary modification and this should fix the problem: http://downloadfinder.intel.com/scripts-df/Support_Intel.aspp
  • For older Voodoo 3Dfx video card display problems with 3D v3.0 click here
  • If the software does anything out of the ordinary, please search for a solution in our software forum here

Click here for our software support Forum.

Click here for 3D Software Troubleshooting Q&A.

Click here to contact us and report software bugs. 

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