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"A dozen members of our 400 member club have
acquired CompuTrainers during the past few years. Since then, the
average speed in the pack on our 24 mile Saturday ride has increased
over 4 mph from 21 to 25+. These guys all know it's their CompuTrainers
that have put them in the final break." |
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- Paul Levine, Orange County Bicycle Club,
Middletown, NY |
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Support - SOFTWARE System
requirements
CompuTrainer 3D
Coaching Software
Real
Course Video
Minimum
System Requirements:
-
Intel Pentium
IV
or AMD equivalent
-
System RAM:
minimum as required by the operating system used.
-
Windows™ 2000/XP/Vista/Win7
(Vista/Win7 users,
read this)
-
One Serial
Port or USB Port per
CompuTrainer.
(Note:
Computrainer includes one
USB
adapter)
-
Video Card
with 32MB Video RAM (128MB RAM for Interactive Real Course Video)
-
CD-ROM drive
(needed
for application software installation purposes only)
-
DVD-ROM drive
(needed for Interactive Real Course Video installation)
Not sure whether your computer
meets or exceeds system requirements?
Use the DirectX Diagnostics tool
to tell you everything you need to know.
Click
here to learn how.
Optional things to consider:
-
If you have been using a
CompuTrainer for a while and are now considering the purchase of a new
computer (Vista or Windows7), be aware that the USB-to-Serial adapter
you were using before may not work well on this new computer. On
Vista and Windows 7 we highly recommend the new FTDI-based USB
adapter as found here or
any other FTDI-based USB-to-Serial adapter.
-
Many users are switching to
Intel-based Mac computers. Be aware that the general consensus
among those who do this is that nothing works well except Bootcamp and
Windows. Parallels and Fusion, though they are getting better,
have not reached the status of emulating all the hardware required to
run our software. RacerMate has no plans at the moment to develop
software for the Mac, so users who choose to go this route do so knowing
we can't support them if something doesn't work. These users can
post threads on our
forum and hopefully find support among others who have succeeded.
-
Connection to a big-screen TV
is a function of the video card. If this is your plan, get a video
card that has an s-video output or a TV that has a VGA-input.
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Internet Connection, though not
required to run the applications listed above, comes in handy for downloading software updates, more courses,
ranking etc. Interactive Real Course Videos require an Internet
connection to register, but this can be done on a computer not running the
video as noted in the Interactive Real Course
Video instruction manual.
Support Disclaimer:
Any suggestion made by
a RacerMate technician regarding the potential update or upgrade of a
customers computer are made
only as a service to those who are attempting to a) meet minimum system requirements or
b)
successfully run RacerMate software on a computer already appearing to meet minimum system requirements. RacerMate can not be held liable for the capability and/or utility of a
computer to be upgraded; the capability of the technician
performing the upgrade; the capability of any RacerMate software
program to run after the upgrade is completed; or any
consequential damages, in any form, that may occur from an
update or upgrade performed. If you have installed
RacerMate software on a computer which, on the surface, appears
to meet minimum system requirements and software problems exist
of any type, RacerMate will assist, within these aforementioned
guidelines, said customer within its capacity to do so, to resolve any issue that arises prior to and subsequent to
any suggested update or upgrade.
Click
here
for Commonly Addressed Video Card Issues.
Click here to submit an enquiry regarding minimum system
requirements and your system.
Click here to ask question or provide
comments.
Click here
for our software support Forum.
Click here for 3D Software
Troubleshooting Q&A
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