"A dozen members of our 400 member club have
acquired CompuTrainers during the past few years. Since then, the
average speed in the pack on our 24 mile Saturday ride has increased
over 4 mph from 21 to 25+. These guys all know it's their CompuTrainers
that have put them in the final break."
- Paul Levine, Orange County Bicycle Club,
Middletown, NY
Support - REQUEST HELP Form
!!! STOP !!!
Before sending in a
request for help, have you searched our support forum
first? Many
issues are already known and addressed there.
If you have sought-out answers there yet,
click here to
go
to that site.
Have you have already diagnosed your problem and now need to send items in for repair?
If so
click here.
Do you want to make
a comment or suggestion about anything RacerMate,
rather than ask about technical problems? If so,
click here to submit them.
When filling out
our electronic request form, to better assist in answering questions and diagnosing problems,
and to minimize wasted time, please complete this form
with as much detail as possible. You can never provide us with too much
information.
All entries are required.
If something doesn't apply, enter or select N/A before proceeding.
Software Support
Questions
If this is a software based technical
support request, please enter your PC specifications in the spaces provided
below.*
Easily Determining your Computer Hardware
Not sure what type of computer you have?
Before answering the following
questions, run the DirectX Diagnostic
program on the computer in question to help you fill out this part of the form:
Left-click the Windows Start menu
Left-click Run (if
you can't find this, you may have to enable this by right-clicking the Start
menu and choosing Properties - choose show Run command)
Type DXDIAG into the command line and left-click OK
The diagnostic tool will launch. When fully launched you can
look under each tab at the top of the screen to display information like processor speed and
video RAM, etc.
You should run all the tests in the
Display tab to determine how well
your video card can handle simple DirectX instructions.
You should verify on the
Display tab what the
Approximate Total Memory
is for your video card. Does it meet or exceed our minimum system
requirements?
Determine a "age" of the video driver. On DirectX 9.0
and up the video driver date is listed on the
Display tab
page, but on earlier versions you must click on the "Save all
information" button to create a text document of this diagnostic
information (DXDIAG.TXT). When saved, open this file and look in the
Display Adapter section for "Driver date and time." If this date
goes further back into history than just a few months, check the video card or
computer manufacturer for video driver updates. It is essential, in most cases,
to have the latest video driver you can find for your computer.
*This information does
not apply to PRO Basic or NES Model CompuTrainers. For these, select or
enter "N/A"
Microsoft DirectX Version: (Example: DirectX 9.0c)
(enter
N/A for "does NOT apply")
Do you have the latest video drivers installed?
Drivers can usually be downloaded for free from your computer or video card manufactures
web site.
Yes
No Not
sureDoes
Not Apply
*select "does not apply" for PRO Basic or NES Model CompuTrainer.
And Finally....
Please
Describe the Problem or Ask a Question.
This can be as descriptive as possible.
Once you've
completed this form, Please click submit only once.
Please be sure to check your junk e-mail
folder for potential replies from RacerMate. It has been brought to our
attention some SPAM filters will move responses coming from RacerMate to your
junk-mail folder. Please set your SPAM filter to accept mail from:
@computrainer.com; @velotron.com; and @racermateinc.com
